RENEWAL DEADLINE: APRIL 4
We’re thrilled to share the new 2025-2026 season with you! Whether you’re traveling by DeLorean or by yellow brick road, your Broadway adventure awaits. You will find five RVA premieres, and the return of two popular favorites you’ve been asking us to bring back. As a Broadway in Richmond Season Subscriber, you are certain to never miss a sellout! Rest assured that you are the first in the know and locked in with the same great seats for every performance.
Renew your subscription by April 4! We hope you’ll guarantee your seats and join us for another year of making memories at the Altria Theater.
RENEW ONLINE VIA ACCOUNT MANAGER
Your season ticket renewal invoice is available now via Account Manager. Renewals can be easily processed by you, online, 24/7. Pay in full or on a payment plan, renew current seats or submit a change request, or exchange your own package online immediately. Renewing your current seats takes just minutes!
- Once in Account Manager*, scroll down to My Invoices and click your renewal Order ID.
- If you are renewing but would like to make changes to your reserved seats (improving seat location, changing days), you have two options:
- PACKAGE EXCHANGE: Within Account Manager, look for the green Exchange button on your unpaid Reservation. Follow the steps to view current available seats for your regular package or a different package (all 8 packages are listed). If you find something you like, select those and then renew for the new season. Step-by-step instructions are provided here. This option is for unpaid reservations only, when purchasing the same number of seats as your current order.
- REQUEST CHANGE: Submit an online change request for increasing/decreasing number of seats, changing package day/time or changing seat location. Look for the green Request Change button under your Reservation Order and type in your request. Requests will be processed by the office on a date-received basis after the renewal deadline of April 4.
- You can do a Package Exchange and still put in a Request Change. The request will be reviewed after the renewal deadline.
- When you are ready to renew, click the Make a Payment button. As a renewing subscriber, you have the option of purchasing your season tickets in full or on a payment plan (watch this video for instructions). If you opt-in for the Payment Plan:
- One-fourth of your invoice total (25%) is due on April 4, with the remaining amount due in three additional installments on May 5, June 5 and July 5, 2025.
- Only renewing via Account Manager will allow for an automatic payment plan option. After the first payment, the original credit card will be charged for the remaining three payments on the dates listed above. Nothing needed from subscriber unless there is an error processing the payment.
- Renewing by phone does not allow for an automatic payment plan. Packages can be paid in full or with 25% deposit. Future payments will need to be made manually by the subscriber on the dates listed above.
- Subscribers will be contacted via email prior to each payment due date.
- Automatic payment plans cannot be processed using PayPal as a payment method. Do not make your first payment via PayPal.
- To add tickets for LES MISERABLES, purchase your subscription seats (or make a payment plan payment). Within one business day of your renewal, look for an email from us with a link to purchase tickets online–any number of tickets, in any location, to any performance of the show. Please note that your regular subscription seats may not be available.
- Visit the Season Ticket FAQs page for additional support.
* If you have forgotten your Account Manager password or have never visited the site, click the “Having trouble logging in” link and you will be sent an email from Etix to reset your password
RENEW BY PHONE
Our staff is available to take your renewal by phone or answer your questions, weekdays 10am-5pm. Due to high volume of calls and emails for the next several weeks, calls may not be returned as quickly as normal, and could be returned after regular hours. Be sure to add us to your contacts so you know to answer when we call back.
We highly suggest renewing online for the quickest way to guarantee your same seats or enter the first-come, first-served queue for change requests.
NEW! LEXUS LOUNGE VIP UPGRADE
NEW for 2025/26: Broadway in Richmond subscribers are able to lock in Lexus Lounge upgrades as part of their season package. Purchase the VIP option and you’ll enjoy early entry through a private door, premium food and beverage offerings, private restroom access and more. Capacity is limited so sign up early! VIP option is available by phone only, learn more here.
PRE-PAID PARKING
Again this season, unreserved pre-paid parking will be offered as a benefit to renewing subscribers. Use the link below for details and to purchase your parking package today.
PACKAGE DETAILS
EXCLUSIVE SUBSCRIBER BENEFITS
Contact the Season Ticket Office
Call: 804-592-3401 (Mon-Fri, 10-5)
Email: SeasonTickets@BroadwayInRichmond.com
Our staff is available to take your renewal by phone or answer your questions, weekdays 10am-5pm. Please be aware of the high volume of calls and emails we will be handling for the next several weeks. Calls may not be returned as quickly as normal, and could be returned after regular hours. Be sure to add us to your contacts so you know to answer when we call back: 804-592-3401.
*Dates and show titles subject to change. Some package fees are non-refundable.